Terms and conditions

Delivery:

Orders will mainly be shipped within 5 working days, but in busy periods please allow up to 7 days to receive shipping confirmation. Orders will be dispatched within working days (Monday - Friday). Please be aware we can not be held responsibly for any delays of the shipment.

All orders are shipped from Copenhagen, Denmark - followed with a track and trace number.

Danish orders: 7€

European orders: 13€

International orders: 28€

Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer. 

We reserve the right to delay the dispatch of any order. Sometimes further security checks will be needed to verify a payment and this may delay an order. We will contact you if there is a delay or an item is out of stock.

 

Payment:

We accept either credit card payments with Stripe or PayPal express checkout.

PayPal allows secure payment with your PayPal account. You will be redirected to PayPal to finalize your order when checking out. 

 

Returns:

If you are not completely satisfied with your purchase from us, you can return it for a refund or exchange (only exchange if the required item is in stock). Items must be returned within 14 days of receiving it. They must be returned unused in their original packaging and with all tags/labels still attached.

Please note customers will not be refunded for initial shipping costs or taxes. Furthermore we cannot take responsibility for items damaged or lost in the return transit.

To return an item(s), please contact us on our contact formula on the website or directly on our e-mail: contact@vous-decidez.com

 

(GDPR) - Data Protection Policy:

Your personal information will be registered in order to handle payment and delivery of the item.

Personal data is registered with Shopify and stored for five years after which the information is deleted. 

Personal information collected from www.vous-decidez.com is never done without the consent from customers. This ensure that you are informed about what information is collected and why. 

Information about name, address and and e-mail sent to www.vous-decidez.com under purchase of a product or at email newsletter sign up, is communicated to our third party collaborators in connection with handling freight and sending out email newsletters. If you want information about their data protection policy, please contact us. Personal information submitted to www.vous-decidez.com is disclosed or not sold to any unauthorized third party.

You are always entitled to object to the registration with Shopify. You are also entitled to understand what information is registered. These rights are given by the Personal Data Act (GDPR). For inquiries regarding the above, please e-mail: contact@vous-decidez.com and enter "personal data" in the subject field.